Senior Technical Writer, Advanced Cluster Security

Posting Location : Location US-CA-Remote
Posting date 3 months ago(6/28/2021 8:29 AM)
Job ID
87517
Workday ID
R-012805

Job summary

The Red Hat Cloud Platforms Business team is looking for a Senior Technical Writer to join our growing team focused on Advanced Cluster Security for Kubernetes. In this role, you will work with our product management and engineering teams and other subject matter experts to create product documentation and other technical content for the industry’s leading Kubernetes-native security solution. You will actively contribute to helping customers understand and maximize the value our products deliver to them. You will fit right in if you are customer-focused and enjoy communicating technical concepts to large audiences. As a Senior Technical Writer, you will engage with relevant stakeholders across Red Hat. This is a great opportunity to work on a fast-growing product alongside some of the brightest minds in the cloud-native ecosystem.

Primary job responsibilities

  • Collaborate with product managers, engineers, documentation program managers, and other stakeholders to create and maintain high-quality documentation and release notes for our product
  • Work with the quality engineering and support teams to identify opportunities to proactively address areas of improvement in documentation
  • Develop working code examples jointly with engineering project teams 
  • Engage with customer feedback programs to address gaps in technical documentation and continually improve the end-to-end user experience from onboarding to usage
  • Contribute actively and own our internal documentation toolchain, including the publishing platform and issue-tracking tools
  • Maintain GitHub repositories and manage testing or deployment related to documentation
  • Research and develop knowledge of relevant ecosystem technologies to inform content development and focus areas

Required skills

  • 3+ years of experience with technical writing for enterprise end users
  • Demonstrated record of writing technical content, including feature descriptions, customer use cases, release notes, and procedural instructions using industry best practices
  • Experience operating in a Linux environment using the command line
  • Knowledge of version control systems and Git
  • Excellent written and verbal communication and collaboration skills on cross-functional teams
  • High attention to detail and solid ability to manage multiple, competing priorities
  • Bachelor's or graduate degree, preferably in computer science, IT, or a related discipline

The following are considered a plus:

  • Familiarity with modular and topic-based documentation
  • Experience with modern documentation toolchains

 

#LI-REMOTE

 

 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

 

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

 

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