Senior Manager, ServiceNow Platform Architecture & Support

Posting Location : Location Remote US CA
Posting date 2 weeks ago(7/8/2021 10:14 AM)
Job ID
Information Technology

Job summary

The Red Hat IT team is looking for a Senior Manager to lead our ServiceNow Platform Architecture and Support team. In this role, you will manage a cross functional team of technical associates and work closely with your peers in the Service Management Office responsible for business engagement and delivery, strategy and innovation, and UI or UX. This team is part of the Service Management Office and is responsible for the health, operations, architecture, and upgrade of the ServiceNow platform. We are looking for a dynamic and energetic individual who can help mature our development practices, streamline development and upgrade releases, and ensure the evolution of the platform scales to meet growing demands across the enterprise. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary job responsibilities

  • Take ownership of the ServiceNow 
  • Be responsible for contract compliance and expense forecasting
  • Reconcile conflicts of priority related to platform health and maintenance upgrades against new functionality deployment
  • Ensure the health and scalability of the ServiceNow platform
  • Prepare and present platform health and roadmap presentations to senior IT leadership
  • Ensure successful and maturing delivery of team responsibilities, including platform quality assurance, release management, platform and user support, technical development standards, architecture and design principles, platform access and security guidelines, upgrade strategy and process guidelines, integrations strategy, and platform monitoring

Required skills

  • 8+ years of relevant IT experience
  • 3+ years of management experience with a focus on ServiceNow implementation
  • Ability to facilitate leadership discussions and build consensus around a strategic direction 
  • Experience collaborating cross-functionally to create alignment and support 
  • Knowledge of IT services, change management, project management, and process improvement practices
  • Solid leadership and organizational skills; capable of motivating and managing organizations or teams to deliver desired results
  • Demonstrated ability to consult and partner with all levels of leadership across the organization
  • Ability to handle many competing priorities and deadlines in a fast-paced and continually evolving environment
  • Ability to work in and manage ambiguity
  • Excellent communication skills, with the ability to present complex, strategic ideas, or concepts in a business and user friendly manner
  • Proven record of designing and launching successful programs or projects





About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.



  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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