The Red Hat Customer Experience and Engagement team is looking for a Senior Technical Support Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to join our Enhanced Support for OpenShift team in North America. In this role, you will be challenged to provide high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help maximize up-time and reduce IT costs. Support Delivery (SD) is Red Hat's customer facing support team. We provide high quality technical support to Red Hat customers around the globe across all Red Hat product lines. Our Support Delivery team is dedicated to resolving issues quickly and efficiently. As a Senior Technical Support Engineer, you will collaborate with our customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. You will also work with Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This role is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader in open source software.
The following are a plus:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.