Technical Writer

Posting Location : Location US-NC-Remote
Posting date 3 weeks ago(6/8/2022 11:04 AM)
Job ID
93576
Workday ID
R-021348

About the job

The Red Hat Customer Content Services team is looking for a Technical Writer to join our OpenShift team. In this role, you will be part of a team that promotes customer loyalty and success through content development and delivery. You will create and be responsible for customer-facing technical documentation that accompanies Red Hat offerings, which will be made available online through the Red Hat Customer Portal. You will define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and communication, you will work closely with developers, engineers, field teams and support engineers, and other subject matter experts to create and edit content that helps our customers understand our offerings and find the best solutions for their needs. Successful applicants must reside in a state where Red Hat is registered to do business.

What you will do

  • Work closely with content strategists, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings
  • Effectively manage documentation projects and deliver customer-focused and goal-oriented documentation
  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
  • Keep up to date with changes to our offerings, customer use cases, and support issues
  • Provide feedback to other technical writers to improve the quality and consistency of our content
  • Learn to use our versioning systems like GitHub and GitLab and issue-tracking tool, Jira

What you will bring

  • Experience working with version control systems
  • Familiarity with software and documentation development life cycles
  • Awareness of agile software development


The following are considered a plus:

 

  • Experience with lightweight markup languages including AsciiDoc or reStructuredText (RST)
  • Experience using a writing style guide
  • Direct experience with Linux
  • Experience contributing to open source projects
  • Exposure to version control systems and Git

 

#LI-REMOTE #LI-GC1

 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

 

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

 

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