Content Strategist

Job ID: 95088

Workday ID: R-023677

About the job

The Red Hat Engineering team is looking for a Content Strategist to join us. In this role, you will play a critical role in making Red Hat's product documentation a competitive differentiator. You will lead the creation and implementation of a comprehensive strategy, define content deliverables to support key business objectives, and review high-level development scoping information to determine initial resource requirements. As a Content Strategist, you will work with the functional program, Content Services teams, and customer experience groups to ensure that content meets the needs of all internal stakeholders and, most importantly, that it provides an outstanding customer experience. Successful applicants must reside in a state where Red Hat is registered to do business.

What you will do

Lead people and projects in an open way that inspires confidence; demonstrate negotiation, leadership and influencing capabilities
Review high-level development scoping information and determine initial resource requirements to support initiatives
Assess the audience for your program deliverables and presentations and communicate clearly, concisely, confidently, and effectively in written and verbal communications
Demonstrate complex problem solving skills in resolving cross-functional issues within the program and documentation teams and negotiation
Develop, publish, and get approval for a content strategy plan of record from stakeholders and the documentation team members; prioritize customer-related bugs and feedback from customer-facing stakeholders for continuous improvement efforts
Understand the impact of content decisions and strategy, not just within Customer Content Services but also to areas across Red Hat, like Support Delivery
Curate content for display on the product page in the Red Hat website for each product release
Act as a point of contact for stakeholders, collaborate with the Documentation Program Manager to collectively report status and negotiate changes to deliverables and schedules, communicate and get buy-in for the content plan to all relevant stakeholders
Divide the content strategy into deliverable tasks and ensure all tasks have owners

What you will bring

Experience with the software development life cycle, including an understanding of the customer life cycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems
Demonstrated experience with agile and rapid iteration releases
Experience working with diverse sets of stakeholders to solve complex problems
Familiarity with structured, topic-based authoring, information architecture
Ability to inspire others irrespective of their job title
Demonstrated success taking accountability for project fulfillment and completion

#LI-REMOTE #LI-GC1

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

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